Dmitry Titov

Head of Support

Ekaterinburg, Russia
blebleru@gmail.com • https://dmitrytitov.ru
Dmitry Titov

About

Head of Support and Product Manager with a passion for innovation and emerging technologies. Currently seeking opportunities to further develop my skills in a professional setting.

Skills

  • MySQL
  • PostgreSQL
  • iiko
  • Git
  • GitHub GitHub
  • Gitlab
  • Nginx
  • Linux
  • Monitoring
  • Proxmox
  • Portainer
  • Bash
  • Docker
  • CSS
  • HTML

Experience

  • -

    Product Manager @ DELIVERYmobile

    Russia - Remote

    Summary:

    • Helping restaurants integrate the mobile app as an additional order channel while making ordering more convenient for guests.

    Responsibilities:

    • Interaction with dealers and clients: coordinating app distribution, L2-L3 troubleshooting and rapid resolution of critical technical support requests and issue fixes
    • Contribution to architecture development: shaping app mechanics, features, and overall structure in collaboration with the development team
    • Testing and monitoring app functionality, submitting bug reports and feature requests to developers
    • Project management for implementations: direct client communication, planning, and execution of app integrations with CRM systems
    • Infrastructure administration: working with MySQL databases, Linux servers, and Bash scripts for task automation and system support
    • Project Management
    • Team Leadership
    • Linux
    • Pyrus ServiceDesk
    • MySQL
  • -

    Head of Technical Support @ Ansoft

    Russia - Remote

    Summary:

    • Managed technical support department (1st-3rd line). Handled direct communication with B2B clients and conflict resolution. Implemented Zabbix monitoring systems and led CRM iiko integration projects.

    Responsibilities:

    • Managed self-service kiosk implementation projects in restaurants
    • Decomposed complex tasks and distributed workload among specialists
    • Direct communication with B2B clients and conflict resolution
    • Solved complex high-level technical issues
    • Developed department work regulations

    Achievements:

    • Complete automation of support processes through ServiceDesk
    • Deployed Zabbix monitoring cluster across all self-service kiosks
    • Project Management
    • Team Leadership
    • Zabbix
    • Pyrus ServiceDesk
    • MySQL
  • -

    Project Department Specialist @ Arbus

    Russia - On site

    Summary:

    • Led full-cycle iiko automation implementations for HoReCa. Certified iiko specialist with project management experience.

    Responsibilities:

    • Led HoReCa automation projects from scratch to launch
    • Configured POS equipment and cash registers
    • Integrated third-party products via REST API (Postman)
    • Collaborated with developers and clients
    • Trained employees on new iiko features

    Achievements:

    • Deployed Zabbix monitoring with triggers
    • Implemented biometric identification systems
    • iiko
    • REST API
    • MSSQL
    • Docker